jya9's Privacy Policy

Last updated: January 2026 Section 1

1 Introduction and Applicability

jya9 (referred to hereinafter as "we", "our", or "the platform") is an online casino and sports betting platform for Bangladesh. This Privacy Policy applies to every individual ("you" or "user") who uses our website jya9.cam and its related services.

By registering on our platform, logging in, or using any of our services, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Every process described in this policy is carried out through SSL encryption and modern data protection methods, ensuring that your sensitive information remains secure at all times.

Section 2

2 What Information We Collect

To provide a secure and personalised experience on jya9, we collect various types of information. This information comes through two main channels — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Personal Information Provided Directly

During registration or account management, you may provide the following information:

• Full name (legal name)
• Date of birth (for age verification — only users aged 21 or above may use the service)
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Automatically Collected Information

When you use jya9, our system may automatically collect the following information:

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit details
• Cookie and local storage data
• Referral URL (where you came from before arriving at our site)

2.3 Transaction and Gaming Information

We keep records of deposits, withdrawals, and gaming activity on your account. This information is used to ensure account security, resolve disputes, and implement responsible gaming policies.

Section 3

3 How Your Information Is Used

jya9 uses your collected information only for specific, lawful, and transparent purposes. We process your information for the following reasons:

• Account management: Registration, login, password recovery, and account verification.
• Identity and age verification: Confirming that only users aged 21 or above are on the platform, and complying with anti-money laundering (AML) policies.
• Transaction processing: Managing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: Responding to your questions, complaints, and requests; operating our 24/7 live chat service.
• Platform improvement: Analysing user experience to raise the quality of our services.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Bonuses and promotions: Applying welcome bonuses, cashback, and other offers to your account.
• Responsible gaming: Monitoring your gaming behaviour and providing support where needed.
• Legal obligations: Complying with applicable laws and regulatory requirements.

We never use your information for any purpose not stated in this policy. We will notify you before using your information for any new purpose.

Section 4

4 Sharing Information with Third Parties

jya9 does not sell, rent, or exchange your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We may use trusted third-party services for payment processing, identity verification, technical infrastructure, and customer support. These providers process information only as directed by us and under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to relevant authorities as part of a court order, government directive, or legal process. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred. However, the new operator will be bound by the terms of this Privacy Policy.

Section 5

5 Cookies and Tracking Technologies

The jya9 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, carry out security checks, and run the platform's core functions. These cannot be disabled.
• Functional cookies: Used to remember your preferred language, layout settings, and game preferences.
• Analytics cookies: Help us monitor site usage and identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent logins and cyber attacks.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies may cause some platform features to not work properly. Essential cookies cannot be disabled, as the service cannot function without them.

Section 6

6 Data Security Measures

jya9 uses industry-standard technologies and practices to keep your information secure. Our security framework consists of the following layers:

6.1 Technical Security

• SSL/TLS encryption: All data transmitted between the website and our servers is protected by 256-bit SSL encryption.
• Data encryption: Sensitive information in storage is kept in an encrypted state.
• Firewall and intrusion detection: Advanced firewall systems are in place to prevent unauthorised access.
• Two-factor authentication (2FA): An additional security layer to protect your account.

6.2 Organisational Security

• Only authorised staff have limited access to user information.
• Regular security audits and vulnerability assessments.
• Regular staff training on data protection.
• A rapid response plan in the event of a data breach.

Section 7

7 Data Retention Period

jya9 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as your account is active and for at least five (5) years after it is closed.
• Transaction records: At least five (5) years, as required by legal obligations.
• Customer support communications: Two (2) years after resolution.
• Marketing preferences: Until you withdraw your consent.
• Technical logs: Generally three (3) to twelve (12) months.

Once the specified period ends, information is securely deleted or anonymised so that it is no longer personally identifiable.

Section 8

8 Your Rights

As a user of jya9, you have a number of important rights regarding your own information:

8.1 Right of Access

You can find out at any time what information we hold about you and how it is being used. Contact our support team to receive a copy of this information.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object at any time to marketing communications. We will action your request immediately.

8.5 Right to Portability

You can request to receive your account information in a common, machine-readable format.

Section 9

9 Protection of Minors

jya9 is a platform for users aged 21 or above only. We do not knowingly collect or process information from anyone under the age of 21.

We take age verification steps during the registration process. If we become aware that a minor has registered on our platform, their account will be closed immediately and the relevant information will be deleted.

See our responsible gaming policy for our approach to protecting minors.

Section 10

10 Changes to the Privacy Policy

jya9 may update this Privacy Policy from time to time. If any changes are made, we will notify you in the following ways:

• By updating the date at the top of this page on the website.
• By sending a notice to your registered email for significant changes.
• By displaying a message on the platform at your next login.

Continuing to use the platform after any changes are made will be taken as your agreement to the updated policy. We recommend that you review this page regularly.

Section 11

11 Key Definitions

The main terms used in this Privacy Policy are explained below: